Tag Archives: CX

Tomorrow’s Social Media Marketing: Like Something out of a Movie

Ya’ know those movies that make you think? I’m talking about the ones that, after the popcorn and soda settles, have you pondering, ‘Could that really happen?’ I distinctly remember, after watching Minority Report in 2002, wondering if that was really what the future would be like. Not Tom Cruise’s drama, but the tech. Steven […]

Continue Reading

How to Create a Frequent Flier from a Crabby Customer

The biggest customer experience opportunities seem to come upon us quickly and without warning.  In the following story, think of how you could have provided a better customer experience. While flying home from a family wedding with my 10-year-old daughter, we were hustling through the airport trying to make our connecting flight.  Our first leg […]

Continue Reading
#CBUS111: Content Creation

Blogging about Digital Content Creation by Marketing and Communications students of McGill University Continuing Studies.

Socially Minded Marketing

Connecting socially minded consumers with socially responsible organizations through marketing communications.

social for the people

government social media training